Why Choose Niilo Online?
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Comfort and privacy in your own space
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Secure, confidential video sessions
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Registered mental health professionals licensed in Ontario
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Covered by many extended health insurance plans
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Flexible fee options to fit different budgets
Niilo Online brings Therapy to you - all across Ontario
We understand that finding the right therapist shouldn’t depend on where you live. Through secure online video sessions, our registered therapists offer professional online therapy across Ontario, providing a safe and confidential space to support your mental health and well-being.
How Niilo Online Therapy Works
Online therapy (or virtual counselling or telecounselling) allows you to meet with your therapist through a secure video platform. Sessions take place in real time and follow the same structure as in-person appointments — offering flexibility, comfort, and the ability to connect from your own home or private space.
You’ll receive a private video link before each session; all communication is fully encrypted to meet privacy and confidentiality standards for Ontario Psychotherapy.
Who Niilo Online Counselling Helps
Virtual therapy is ideal for individuals and couples who:
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Live in smaller communities or remote areas of Ontario
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Prefer the comfort and privacy of their own space
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Have limited time for travel or scheduling constraints
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Need continuity of care while travelling or relocating
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Feel more at ease communicating online
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Usually opt for in-person but aren't able to make it to the office that day for any number of reasons.
Our therapists support adults, couples, and families dealing with stress, anxiety, relationship challenges, life transitions, and personal growth.
Benefits of Virtual Counselling
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Convenient and Accessible: No travel or parking required — connect from anywhere in Ontario.
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Safe and Confidential: All sessions use encrypted, secure platforms that protect your privacy.
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Flexible and Consistent: Easily maintain regular sessions, even with a busy schedule.
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Comfort and Familiarity: Many clients find it easier to open up from their own environment.
Our Approach at Niilo Wellness
We believe meaningful change happens through empathy, collaboration, and a focus on your strengths. Our therapists draw from evidence-based approaches such as Emotion-Focused Therapy (EFT), Cognitive-Behavioural Therapy (CBT), and Mindfulness-based strategies — always tailored to your unique goals and pace.
Whether you’re seeking individual therapy, couples counselling, or family support, our online sessions offer the same care, presence, and professionalism as meeting in person.
Getting Started with Niilo Online Therapy
Booking a virtual appointment is simple:
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Choose your therapist or service type.
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Schedule a time that fits your availability.
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Receive your secure video link by email.
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Join your session from any private location in Ontario.
If you’re unsure where to start, we’re happy to help match you with the right therapist.
We are here to Help!
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Text Niilo Admin Team (226)790-6800
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You can explore our Frequently Asked Questions page
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Email your Practitioner directly; email addresses are listed on each bio or look to our Therapist Directory
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Curious about covering the costs of therapy? At Niilo, we want to make counselling services as accessible as we can, to anyone who would benefit from it! Click Here to learn about Payment, Insurance, Sliding-Scale, and Free Counselling options we offer.
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Email info@niilowellness.ca or call / text / leave a voicemail (226)790-6800, and Niilo Admin will get back to you as soon as possible.
Common Questions About Niilo Online Therapy in Ontario
Is online therapy effective?
Yes. Research consistently shows that virtual counselling can be as effective as in-person therapy for many mental-health concerns.
Are online sessions covered by insurance?
Most extended health insurance plans that cover psychotherapy or social work sessions apply equally to virtual appointments. Check with your provider to confirm.
Do I have to live in Guelph to work with Niilo Wellness?
No — our therapists are registered in Ontario and can work with clients anywhere within the province.
Can i have a virtual session with a therapist located in Ontario if I am located in a different province or even a different country?
This one depends on the location of the client. Many provinces other provinces in Canada allow Ontario therapists to work with client's that reside in or are visiting their province, but some do not. The same is true for other countries.
Reach out to Niilo Wellness admin today to find out if our therapists can work with you in your location.
Is online therapy secure and private?
Yes. Sessions use encrypted, secure video platforms that meet Canadian privacy standards. No recordings or data storage occur without your consent.
What do I need for online therapy?
Just a space where you feel comfortable to speak openly, where you can ensure your comfort and confidentiality are respected. A stable internet connection, and a computer or phone. Headphones can help with privacy.
Can I combine in-person and online therapy?
Yes, Many clients choose a hybrid model for convenience and consistency, if you have the ability to come in for an in-person session at the start, it can help to more quickly build comfort with your therapist, but this isn't necessary. Many clients will even use online therapy as a last minute option if the can't make it in to the office, or if they aren't feeling well, but still want to have their appointment. Sessions types can be easily changed online with the click of a button.
Begin Your Niilo Online Therapy Journey
If you’re ready to experience compassionate, evidence-based therapy from the comfort of your own space, we’re here to help.
Niilo Wellness offers accessible, secure online counselling for individuals, couples, and families across Ontario.
How to Join Your Online Therapy Appointment
Once your online therapy appointment is booked, you can join your secure Jane video session in a few different ways.
1. Join from your appointment reminder email
Jane will send you an appointment reminder email before your session. This email includes a Join Video Call button. You can usually enter the video call area up to 30 minutes before your appointment, which gives you time to test your camera, microphone, and internet connection.
2. Join through your Jane account
You can also join by signing into your Jane account through Niilo Wellness’s online booking portal.
After signing in, go to Upcoming Appointments and select the Begin button beside your appointment. This button becomes available shortly before your scheduled session.
3. Join from the Jane mobile app
If you prefer using your phone or tablet, you may also be able to join through the Jane for Clients mobile app.
Before the session starts
Before entering the call, Jane will ask for your consent to proceed with the virtual appointment. You may also be asked to allow access to your camera and microphone.
We recommend testing your camera, microphone, and internet connection before your first online session. When everything looks ready, select Enter Waiting Room. Your therapist will admit you when they are ready to begin.
During your online therapy session
Once you are in the session, you can mute or unmute your microphone, turn your camera on or off, send chat messages, share your screen from a computer, and leave the call when the appointment is finished.
If you have trouble joining
If something is not working, try refreshing the page, leaving and rejoining the call, closing other apps that may be using your camera or microphone, or checking that your internet connection is stable.
If you are still having difficulty, contact Niilo Wellness and we will help you connect.
This information is adapted from the Jane App Guide, click here for more detailed information from Jane App.