Therapy FAQ
Answers to Counselling & Psychotherapy questions such as What to Expect at Your First Therapy Session, Pricing, & types of therapy sessions offered...
Therapy Types & Specialties
Q: What types of Counselling do you offer?
Niilo Wellness Therapists provide individual therapy, couples therapy, and family therapy. Whether you're seeking help for personal growth, relationship improvement, or family dynamics, our skilled counsellors are here to support you.
Q: What are the areas of Specialization in Therapy & Counselling?
Our therapists specialize in anxiety, depression, trauma, self discovery & identity, grief & loss, sexual & intimacy issues, student life, relationship & Couples issues, cultural & BIPOC challenges, family & parenting issues, LGBTQ2S+, stress management & more. Our approach is tailored to help you navigate and overcome your personal & relational challenges with comprehensive support for your specific needs.
Q: Do you offer both in-person and online sessions?
Yes, however, while we provide both in-person and online therapy sessions for Individual Sessions, currently Relationship, Couples & Family Therapy Sessions held In Person only.
Q: What are the qualifications of your therapists?
Our therapists are highly qualified professionals registered with their respective professional organizations, ensuring they meet rigorous standards for education, training, and ethical practice. It is also important to mention that a foundational principle of Niilo Wellness is that a Practitioner who is highly supported, is one who can provide the highest quality care. Practically speaking this means, compared to the industry standard, Niilo Affiliates receive an abnormally high percentage of the session fee as compensation and are encouraged to continually further their skills and education. This allows for Niilo Affiliates to avoid burnout, feel fulfilled in their career, and to thrive in their personal lives, which means they have the capacity to ensure you receive competent and compassionate care.
How to Book & Session Fees
Q: How do I book a Counselling appointment?
The easiest way is to click on any button here on the Niilo site that says “book here” OR contact the Niilo Affiliate you would like to work with directly via their email address found on their bio page.
A Schedule Tip: Practitioners may have different shifts for Online or In-Person Appointments; if In-Person Sessions are fully booked there may be more availability Online, or vice versa! Lastly, the Niilo Admin Team is also available to assist you in finding a convenient time for your appointment and you can email them anytime at info@niilowellness.ca.
Q: What are the fees for Therapy Sessions?
Online or In Person Sessions are charged depending on the type and length of the session. We offer: Free 15 Minute Introduction Calls Individual Psychotherapy: $160 - 1hr, $80 - 30 mins, $240 - 90 mins Relationship, Couples and Family Therapy: $180.00 - 1hr, $270 - 90 mins Currently Couples and Family Therapy Sessions are only held In Person
Q: Do you offer reduced rate or sliding scale payment options?
We offer reduced rate services for counselling sessions provided by our Psychotherapy Student Interns. As a Student, the Intern has met the regulatory educational requirements to offer therapy services and is working towards providing enough client hours in order to complete their internship stage. It is important to know that when working with a Student Intern you are being supported directly by the Intern, as well as indirectly supported by the highly competent Supervisor who is mentoring & guiding the Intern.
Some Niilo Affiliates offer session times in their schedule at a reduced rate to accommodate clients experiencing difficult financial situations. As these spots are limited in availability, they are not bookable online. Please reach out to your Niilo Affiliate or the Niilo Admin Team to inquire if reduced rate sessions are available. Know that we will never ask you to prove or demonstrate that you are in financial need if you ask if reduced rates are available. We trust that if a reduced rate is the only way you can currently receive care, you will switch to a regular priced session once you are able to, in order for others to then have that spot & the opportunity to receive the support they need.
In order to qualify for Reduced Rate Therapy Session, you only need to ask... Know that we will never ask you to prove or demonstrate that you are in financial need if you ask if reduced rates are available. We trust that if a reduced rate is the only way you can currently receive care, you will switch to a regular priced session once you are able to, in order for others to then have that spot & the opportunity to receive the support they need.
Q: How can I pay for my sessions?
You can pay with various forms of payment, including debit, credit cards, e-transfers, and other secure payment methods to align with your preferences. Niilo Wellness requires that you put a card on file at the time of booking and we can seamlessly charge the session fee to this card so that we can spend more time with you, rather than taking a payment after your session.
Q: Do you offer Direct Billing to Insurance?
We do not provide direct insurance billing however, a payment receipt will automatically be emailed/printed for your records and for you to submit for reimbursement if applicable. You're responsible to contact your insurance provider prior to your first session to determine your eligibility and what information is required on your receipts. You can review your Counsellors credentials on our website to ensure they match the requirements of your insurance provider. You can contact Niilo Admin or your therapist directly to help you verify these details.
Q: What is your cancellation policy?
We require 24 hours notice for any cancellations or changes to your appointment. With your consent we will send session reminders in advance to give you the opportunity to reschedule if necessary. Clients who provide less than 24 hours notice, or miss their appointment, will be charged a cancellation fee to the card on file.
Therapy: What to Expect
Q: What should I expect during my first session?
Your first session is an opportunity to get to know your therapist and for them to understand your needs and goals. During this initial session, you will discuss your current concerns, your history, and what you hope to achieve through therapy.
Q: How do I prepare for my first therapy session?
Consider what you want to achieve from therapy & any specific issues you want to discuss. It's helpful to reflect on your personal history & current concerns. Being open & honest in your session will help your therapist understand your needs & how to best support you.
Q: Can therapy help with my specific issue?
Therapy can be highly beneficial for a wide range of issues. Finding a therapist who is not only equipped to support you, but who also feels like the right fit for you is an important piece of the therapy puzzle. Niilo Therapists offer free consultation calls so you can have a quick chat with a Counsellor before scheduling a session to make sure they are the right fit. You're also welcome to contact Niilo Wellness Admin if you have any questions about matching your therapy goals to a specific Therapist.
Q: How many therapy sessions do I need?
Some clients may find that short-term therapy (6-12 sessions) is sufficient, while others may benefit from long-term therapy. Your therapist will work with you to develop a plan that fits your unique needs and specific goals.
Q: Are counselling sessions confidential?
Yes, therapy sessions are confidential and must be in compliance with professional ethical standards and legal requirements set out by the Ontario Personal Health Information Protection Act (PHIPA). In certain circumstances, your therapist may be required by law to release information to other appropriate persons/agencies in the following situations: There is an imminent danger to an identifiable third party or to yourself. There is suspicion of child abuse or neglect. There is reasonable belief that a health professional is guilty of sexual abuse. There is reasonable belief that abuse or neglect of residents living in Long-Term Care Facilities or Retirement Homes is taking place. Your therapist’s file is subpoenaed by a court of law. There is a need to share information with your therapist’s regulatory college for supervision or auditing purposes.
In Person & Online Therapy Session Information
Q: Do you offer both in-person and online sessions?
Yes, we provide both in-person and online therapy sessions for Individual Sessions and currently Relationship, Couples and Family Therapy Sessions are held In Person only.
Q: What are your hours of operation?
Niilo Wellness is open By Appointment Only with sessions available Monday to Saturday 9am to 8pm. .
Q: What technology do I need for online therapy sessions?
For online therapy sessions, you will need a reliable internet connection, a device with a camera and microphone (such as a computer, tablet, or smartphone), and a private, quiet space where you can speak openly.
Q: Is Parking Available?
Yes, Free Parking is available to Clients at the Niilo Wellness Office within the Campus Co-Op Commons parking lot. We are located adjacent to the University of Guelph near the corner of College & Gordon Street. The Parking Lot entrance is on Borden Street, North off of College Avenue, the lot is signed "Campus Co-op Commons, 1 Hales Cres."
Q: Do I need to check in with a Receptionist when I arrive?
The Niilo Reception area is straight at the bottom of the stairs where you can use our Niilo Kiosk to sign in and let your practitioner know that you are here for your appointment.
Have a Question?
Send your questions to info@niilowellness.ca
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